At Neo Appliancez, customer satisfaction is our priority. We aim to provide high-quality cookware, small appliances, and storage appliances worldwide. This Returns & Refund Policy explains how we handle returns, replacements, and refunds.
Returns
- Customers may request a return if the product is defective, damaged, or incorrect.
- To be eligible, items must be unused, in their original condition, and returned with all packaging and accessories.
- Return requests must be made within 7 days of delivery by contacting us at [email protected].
Refunds
- Refunds are processed only after the returned item is received and inspected by our team.
- Approved refunds will be made in the form of cash reimbursement upon product pickup or as a replacement product, depending on customer preference and availability.
- Refund processing may take up to 14 business days.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to misuse or negligence
- Items without original packaging or accessories
- Products purchased under clearance or final sale offers
Replacements
If a product is found to be defective or damaged, customers may request a replacement instead of a refund, subject to stock availability.
Cash on Delivery Orders
Since Neo Appliancez only accepts Cash on Delivery (COD), refunds are not issued through online payments. Refunds will be arranged via cash upon product pickup or through replacement.
How to Request a Return or Refund
To initiate a return or refund, please email us at [email protected] with the following details:
- Order number
- Product name
- Reason for return or refund request
- Photos of the product (if applicable)
Changes to This Policy
Neo Appliancez reserves the right to update or modify this Returns & Refund Policy at any time. Changes will be posted on this page.
Contact Us
For any questions regarding returns or refunds, please reach out to us at:
Email: [email protected]