At Neo Appliancez, we are committed to delivering your cookware, small appliances, and storage appliances efficiently and securely to your doorstep. This Shipping Policy explains how we handle shipping, delivery times, and related matters.
Shipping Coverage
We operate and ship our products worldwide. Delivery availability may vary depending on the shipping destination and local regulations.
Processing Time
- Orders are typically processed within 2–4 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
- Estimated delivery times vary depending on your location.
- Domestic deliveries may take 5–10 business days.
- International deliveries may take 10–20 business days, depending on customs and courier services.
Shipping Charges
- Shipping costs, if applicable, will be displayed at checkout before confirming your order.
- In some cases, promotions may offer free shipping on selected products or order values.
Cash on Delivery
Since Neo Appliancez only accepts Cash on Delivery (COD), customers must pay the full order amount at the time of delivery.
Order Tracking
Once your order is shipped, we may provide tracking details (where available) so you can monitor your shipment’s progress.
Delays
Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, natural events, or courier disruptions. Neo Appliancez is not liable for delays caused by third-party shipping providers.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours of delivery at [email protected] with photos of the package and product.
- For lost shipments, we will work with our courier partners to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or delivery, please reach out to us at:
Email: [email protected]